FAQ

 

How do you protect my credit card information?

Credit Cards : PhotoLondon.co.uk is a secure online store that uses a secure 128-bit encrypted connection provided by Wix.com, Inc. ​Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

PayPal : You can also choose to pay by PayPal. PayPal uses SSL technology to keep your information safe. The new certificates signed using the SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate.

 

Can I see images or clips before making a purchase?

 

Yes, it's possible.

 

The original resolution of videos and photos are 3840x2160 pixels. The previews on our website is on 640x480 low resolution and watermarked. We may be able to offer customized licensing and account options that provide for sensitive use, license transfers, team use, and other benefits.

 

What do “commercial license” and “editorial license” mean?

The majority of the clips and photos on the site are cleared for commercial use. These clips have model and property releases, and thus may be used in virtually any commercial or editorial context, including:

  • commercials for online or broadcast use

  • documentary or journalistic videos

  • feature-length and short films

  • explainers and corporate videos

  • web sites and digital media

  • video games and software applications

  • broadcast teaser (in-context promotion)

  • product packaging or CD or DVD art

  • print or digital advertising

  • business letterhead and other stationery

 

Images and Footage marked as "Editorial Use Only" are made for use in stories or articles about newsworthy events or items of public interest. This type of content can not be used for any kind of commercial purpose. These guidelines apply even if your organization is non-profit.

Editorial content can be used in:

  • News articles

  • Non-fiction books

  • Documentaries

  • Other newsworthy purposes

Editorial content can not be used in:

  • Advertisements

  • Merchandise

  • Product packaging

  • Any other commercial/promotional use

 

Are the video files compatible with my editing program?

Clips are provided in MP4 and MOV formats. We use Apple ProRes 422 (HQ) and PhotoJPEG codecs to make sure you get the best quality and flexibility in editing. If you need your clip in a different codec or format, please contact customer service.

 

What is your refund policy ?

Because you can preview clips, photos, and their specs before licensing, we do not offer refunds. If there are technical issues with an item you’ve downloaded, please contact us at info@photolondon.co.uk We’ll send you a working file as quickly as possible.

 

Why can’t I sign in?

Double-check the email address you used to sign up. If you have forgotten your password, click “Forgot your password?” on the log-in panel and we will send you a new one via email. Questions? Contact customer service.

 

How can I reach you?

You can contact us by using our contact form on the contact page or by emailing us at info@photolondon.co.uk

Photo London offers royalty free aerial stock videos and stock images for use in any project. You may use these video clips, in both personal and commercial productions. Video clips that carry the Editorial license must be used newsworthy or of general public interest and not cleared for advertising, promotional or merchandising use.

 

If you have any suggestions for the site, or would like to make a request for free stock footage please contact us at:

 

info@photolondon.co.uk

 

and we'll do our best to help.

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